I don’t like calling technical support numbers because inevitably I end up talking to someone who thinks I’m a moron. I would much rather try to figure the problem out on my own with Google’s assistance than to spend the time to call somebody. I think half of that is proving to myself that I don’t need help, even though I recognize that’s pretty silly. But every now and then, you have to call. You have to face the fact that you don’t know everything and that some technical issues are beyond your control.
A recent example? My mom and I have been customers of a cell phone company since February, and while I’m sure their service works fine for people who don’t use their phones so much, it’s really not working for us. In fact, I think we’ve both already worn out the phones we bought from them, plus the fact that the coverage at my house is pitiful (even though they told us it wouldn’t be). So we decided to switch to a nationwide carrier, one that my company offers an employee discount for, and I’m not going to say which one (can you hear me now?).
Mom and I completed the transaction to set up the plan and purchase our phones yesterday afternoon. Well, by the evening we had both received phone calls from this company telling us that there was something wrong with our request to transfer our phone lines. Okay, without going into a whole lot of boring detail, let’s just say I ended up on the phone with them at 7:30 last night trying to figure things out. First, I spoke to a very nice young lady who told me exactly what she thought was wrong and gave me instructions on how to fix it. I got the information she needed and called back. And that’s when I talked to “Mike.”
Have you ever experienced that aha! moment when someone answers the phone and you know instantly that they’re going to be rude? Yup. That was “Mike.” I could tell even in the way he said hello that this wasn’t going to be a pleasant conversation. Now, in all fairness to him, I’m sure he was just trying to help, but he was incredibly full of himself. He told me that he couldn’t even look at our account because our numbers weren’t live yet, and whoever I talked to before had been making stuff up, and that he was going to solve all my problems for me. You can always usually tell people who are trying to make themselves sound more official because they use big words that don’t fit the context of what they’re talking about (“on the 19th, your phone account will come into fruition”).
I was really, really irritated. Not only did this guy talk to me like I was a child, he went so far as to tell me that his coworker had given me bad information. He wanted to call our current cell phone provider right then, and I know that’s what they’re supposed to do to verify information, but honestly, he was so unpleasant I didn’t want to deal with him anymore. I just didn’t want to talk to him. So I dismissed myself as quickly as I could and called our current service provider myself.
And as I was waiting to talk to them, I started getting worried. Maybe I had misjudged “Mike” and he really was right about what he’d said. Maybe I’d made some other huge mistake in the account setup process and this was going to take longer to fix than I’d thought! … But then, the very helpful lady at the other service popped on and confirmed everything the first gal I’d talked to said.
“Mike” had been blowing smoke the whole time.
So I called back and talked to a super nice southern gentleman who helped us get everything sorted out, so now we’re good to go. But I remembered a very important lesson about how treat other people that I really felt led to share this morning.
Today’s verse is Proverbs 12:1.
To learn, you must love discipline;
it is stupid to hate correction.
Everybody makes mistakes. Everyone will be wrong at some point in their life. Just expect it. You’re not perfect, and believe it or not, making mistakes is how you grow. But you only grow from your mistakes if you learn from them. You’ll only get something out of what you’ve done wrong if you recognize that it was wrong and that you shouldn’t do it again.
But time after time, what I’ve noticed is that the people who are the most unpleasant about their knowledge are the ones who are usually wrong. I know a lot of smart people, and the ones who are stuck up and snobby about their intellect are the ones who can’t seem to give me correct information. On the other hand, the really super smart people I know who are humble about the size of their brains are the ones whose input I can trust 100%.
The lesson here? Be pleasant and humble about what you know, even if you are 100% sure you’re right, because you may discover that you’re wrong some day and it’s a lot easier to save face if you’ve been humble about it from the beginning. Remember, even though you’ve worked to attain your intelligence, intellect is a gift from God. You didn’t wake up one morning and decide to be a super genius. That’s not how it works.
So be nice. And also … don’t talk to me like I’m a moron. Because you may end up in a blog post.